Hospitality Manager, This is 10 Reasons to Start Investing on Chinese Hospitality Course for Your Employee

Hospitality Manager, This is 10 Reasons to Start Investing on Chinese Hospitality Course for Your Employee

The hospitality industry remains one of the fastest growing industries in the world, especially since many countries are getting more connected right now. Given this improvement, the hospitality industry should be able to upgrade themselves. As a hospitality manager, finding the perfect skills to be developed is utterly important as training will take both time and effort. One of the skills that you may want to develop in your employees can be business Chinese courses, which can equip them with better communication skills. A structured Chinese course for hospitality staff helps employees handle daily guest interactions more professionally. If you’re still unsure about teaching business Chinese for your employees in the hospitality industry, here are ten reasons why you should start training Chinese hospitality courses for your employees. 

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Give Competitive Advantage

One of the benefits that you can acquire upon having employees with Chinese skills is getting a competitive advantage. In the hospitality industry, competitions tend to affect business greatly. Given this tight competition, hospitality related companies should provide desirable services to attract guests. As the main medium to communicate with others, training employees to understand business Chinese can provide advantage in terms of language acquisition. This development will set you aside from others similar competitors that mostly only understand English as their main language for communication. 

Opportunities for Expanding Business

Although most guests and partners can communicate in English, understanding business Chinese for the hospitality industry can also help in expanding business. Aside from putting you aside from other competitors, training your employees to communicate in Chinese for hospitality can also help bridge opportunities for Chinese speaking investors. This ability can help you communicate your intentions clearly with your business partners, giving you a better chance to build rapport with them. Achieving this good relationship is a good sign to expand your business as you will be more financially capable of providing better services. 

Handling Complaints

People working in the hospitality industry may often face complaints from guests. During this time, it is important to be able to handle complaints well and offer complimentary services as compensation. Without the ability to communicate in Chinese, handling complaints might feel insincere  for Chinese speaking guests. To avoid guests from feeling unappreciated, these are a few practical Chinese phrases to help your employees handle complaints better. 

  • 非常抱歉给您带来不便

fēicháng bàoqiàn gěi nín dàilái búbiàn

(We sincerely apologize for the inconvenience)

  • 感谢您向我们反映这个问题

gǎnxiè nín xiàng wǒmen fǎnyìng zhège wèntí

(Thank you for bringing this issue to our attention)

  • 我们将为您提供相应的补偿

wǒmen jiāng wèi nín tígōng xiāngyìng de bǔcháng

(We will provide appropriate compensation)

Adaptability

Guests nowadays come from many places, even outside of the country. As one of the strong business hubs in Asia, it is almost common for Singapore to welcome many guests. Among these guests, China remains one of the prominent clients in Singapore. With this shifting trend, there are a lot of Chinese speaking guests that hospitality employees need to attend. Therefore, equipping your hospitality employees with Chinese skills can be highly beneficial to help adapt with this change. Without the ability to adapt quickly with this shifting change, the hospitality industry may suffer from declining demands. 

Improve Communications with Guests

As mentioned above, the number of Chinese speaking guests have been increasing throughout the year. Although communicating in English is often acceptable, there are cases where your guests might only be able to speak in Chinese. In this situation, hospitality employees that can speak Chinese can be valuable assets. This ability will not only help them understand guests’ requests, but also provide better communication flow  by speaking the same language. As the frontline staff in the hospitality industry, employees in this industry serve as the first and last touchpoint for Chinese guests and are expected to give lasting good impressions toward the services. 

Increase Guests’ Satisfaction

In the hospitality industry, guests’ satisfaction is of utmost importance and is often used to measure company’s performances. This aspect is often measured by the quality of service provided and how each employee can communicate greatly with guests. Although not every guest will require hospitality employees to speak in business Chinese, learning this language can lead to better experiences, especially for overseas guests. Therefore, training your employee to speak Chinese can help elevate guests’ experiences to leave a better impression on the industry.

Better Reputation

As previously mentioned, guests can be a great asset for a company’s performance. Aside from its main role to assess services, guests often can leave reviews on the place they have been visiting. Satisfied guests will often leave good reviews and may recommend your services to other people, essentially building your reputation among others. As Chinese speaking employees are not available everywhere, companies who have trained their workers may be preferred by many non-English speaking guests. With this approach, you can easily become a perfect alternative for Chinese guests from different places. 

Decrease Employee Turnover

Training is an essential part to improve your overall employees’ performances. Aside from providing better services, Chinese training can also help decrease employee turnover. In the hospitality industry, language barrier and misunderstanding often drain employees and can lead to long-term stress if not handled properly. As a result, you may need to change your employee if they are unable to keep up with the change. In this situation, providing a Chinese hospitality course can be a strong tool to help them improve their skills. Understanding this language can help ease daily operational stress, providing them with a better environment to work with. 

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Build Confidence

If you’re working in a huge scale hospitality industry, the demand of speaking several languages may be a common occurrence. However, this demand may discourage a lot of employees who are not used to speaking other languages. To avoid them from discouragement, providing Chinese hospitality courses is often recommended. After mastering the basics of interaction and communication, these employees tend to be more confident in providing services and result in better performance. 

Understand Working Culture

Communication is not only about language, but also how we present ourselves. In the hospitality industry, this demand extends as far as working culture, where employees are often expected to understand different cultures and show respect to each one of them. By training your employees with Chinese hospitality courses, they will not only learn how to speak and write in Chinese, but also understand common Chinese cultures that should be implemented or avoided. Furthermore, these courses may also allow them to get a better grasp on how working cultures are for hospitality industries overseas. 

Discover Chinese Hospitality Courses with Elite Linguistic Academy

Learning Chinese as an employee in the hospitality industry is undeniably important. This skill will not only provide better experience for guests, but also help employees to increase work efficiency. The next question that may appear after understanding this importance is how to find Chinese courses for your employees? Although finding the right Chinese hospitality courses may be challenging, you can start by selecting the best Chinese tuition centre that can cover your needs. In Elite Linguistic Academy, we provide Chinese hospitality courses with a guest-focused approach and interactive activities that are often suitable for hospitality staff. Learn more on how you can begin learning Chinese for the hospitality industry by visiting our site.