Personal data collected, will not be used for a new purpose unless we obtain consent from our clients. We collect personally identifiable information for the following purposes in connection with the products & services which you have purchased, applied for or are looking into (collectively “Basic Sales Servicing and Marketing Purposes”), to the extent applicable:
a) processing your application for any of the Elite Linguistic Network products & services offered or distributed by us (including but not limited to third party promotional partners products and/or services);
b) providing the Elite Linguistic Network products & services applied for by you;
c) performing account verification services;
d) generating financial, regulatory, management, sales, marketing or other related reports and performance of analytics;
e) conducting checks with the Do Not Call Registry;
f) meeting or complying with Elite Linguistic Network’s internal policies and procedures and any applicable rules, laws, regulations, codes of practice or guidelines, orders or requests issued by any court, legal or regulatory bodies (both national and international) (including but not limited to disclosures to regulatory bodies and government agencies, conducting audit checks, surveillance and investigation);
g) legal purposes (including but not limited to enforcing our legal rights, drafting and reviewing documents, obtaining legal advice and facilitating dispute resolution);
h) handling customer feedback or complaints;
i) maintaining the security of Elite Linguistic Network’s data;
j) registering a user for our web site;
k) facilitating any proposed or actual business assignment, transfer, participation or sub-participation in any of our rights or obligations in respect of your relationship with us; and
l) Where you apply for or hold an Elite Linguistic Network, we may also collect, use and disclose your Personal Data for the purpose of offering, marketing and promoting to you any products, services, offers or events deemed to be of interest to you (“Club Marketing Purpose”). This however, does not mean that Elite Linguistic Network endorses, ascertains or takes responsibility for any arising issue in connection with the products or services of our promotional partners.
m) conducting of market research, surveys and data analysis relating to any service or product provided by us (whether conducted by Elite Linguistic Network or jointly with another party) which may be relevant to you (“Research Purpose”);
n) offering, marketing and promoting to you any products, services, offers or events provided by Elite Linguistic Network which we think may be of interest to you (“Marketing Purpose”); and
o) purposes which are reasonably related to the aforesaid.
We do not collect sensitive information from our clients. We assure all clients that all personal information collected would be used or disclosed only for the aforementioned purposes with consent. A ‘Personal Data Release Consent Form’ is used to obtain your consent.
Only the necessary personal data is collected from clients for the aforementioned purposes. Both the amount and the type of data collected shall be limited to that which is necessary to fulfill the purposes identified.
Limiting Use, Disclosure and Retention
We will not disclose, share, transfer, sell or rent personally identifiable information to any unaffiliated third party. However, in order to carry out the purposes listed above, we may share your Personal Data with our sister companies, namely: Elite Translations Asia (M) Sdn Bhd, Elite Interpreters Asia (HK) Pte Ltd ,Elite Translations Asia Pte Ltd (South Korean Sales Office), and The Elite Asia Club promotional partners whether in Singapore or elsewhere. When doing so, we will require them to ensure that your Personal Data disclosed to them are kept confidential and secure.
We do not send unsolicited marketing email to our clients. Out of respect for the privacy of our users, users may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email.
We do not keep personal data for longer than is necessary for those purposes for which they are collected.
We have developed guidelines and implemented procedures to govern the destruction of personal data that are no longer required to fulfill the identified purposes.
We do not use “web-bugs” or any other tracking technologies to collect information from users of our web site. However, we do use Google Analytics cookies in our webpages to collect information about users of our websites. The information collected is then used to generate better suited sales or marketing campaigns and to ensure a better servicing level for our clients. You can adjust settings on your browser so that you will
We would not display or make publicly available, whether through online directories, client lists or otherwise, the personally identifiable information collected.
We ensure our clients that all personal information collected is accurate and kept up to date to our best abilities. We do not maintain duplicate copies of personal information in different systems. However as the timeliness of data may not wholly be within our control, Elite Linguistic Network may rely on you to ensure that at all times, the information provided by you to us is correct, accurate and complete. You are encouraged to update us in a timely manner of all changes to the information provided to us.
We ensure our clients that appropriate security safeguards are in place to protect personal data against unauthorized access, misuse, disclosure, copying, use, alteration, accidental loss or theft, destruction or damage.
Only authorized personals have access to our systems. Consultants, contractors or other temporary employees do not have access to the data.
Individual Access and Correction
We do allow our clients the right to access their personal information. Additionally, clients can request a correction, update or removal of personal data by following the process as stipulated in point 15 below.
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update or remove your personal data at the member information page or by emailing to [email protected]
We will respond to our client’s request within a reasonable time and we do not charge a fee for providing the information or data requested for.
Our mechanisms and processes are in place to receive and address complaints or inquiries about our policies and procedures relating to the handling of personal data. Appropriate measures will be taken to amend policies and procedures if a complaint is found to be justified.
For any complaints or inquiries about our policies and procedures relating to the handling of personal data, please feel free to contact our Compliance Officer in charge at the contact details listed below.
Mr. Hendri Zhang
You may withdraw your consent given for any or all purposes set out in this Notice in writing by using the prescribed Consent Withdrawal Form available at here. If you withdraw your consent to any or all of the aforementioned purposes, you may be required to meet up with an Elite Linguistic Network representative depending on the context of your request, in order for Elite Linguistic Network to be in a position to continue to provide our products & services to you.