Business Chinese for Hospitality Professionals in Singapore

Business Chinese for Hospitality Professionals in Singapore

Deliver exceptional hospitality. Communicate fluently with Chinese-speaking guests.

If you work in Singapore’s hospitality industry, chances are you’ve had Chinese-speaking guests walk through your doors — and struggled to help them the way you wanted. Relying on basic phrases or translation apps isn’t enough, especially when guest satisfaction, reviews, and repeat bookings are on the line. Mastering Business Chinese tailored to the hospitality sector empowers you to welcome guests warmly, manage service interactions smoothly, and uphold your brand’s reputation in a multilingual environment. Our course is built specifically for hospitality professionals, combining real-world scenarios, essential vocabulary, and cross-cultural insights delivered by trainers who understand both the industry and the language.

Who This Course Is For

Who This Course Is For

  • Hotel front-desk staff and managers
  • Concierge and guest relations teams
  • F&B personnel, tour guides, and event coordinators
  • Hospitality industry professionals serving Chinese-speaking tourists

What Our Program Offers

Our Business Chinese for Hospitality course is designed for professionals working in hotels, restaurants, tourism, and guest services. Whether you’re in front-of-house, management, or operations, this course helps you communicate clearly, respectfully, and professionally with Chinese-speaking guests — right where it matters.

1. Mandarin That’s Made for Hospitality

We focus on what you’ll actually use — from basic service phrases to more detailed guest interactions. You’ll learn the language of reception, dining, concierge services, and customer recovery, all grounded in real hospitality settings.

We don’t just teach the words — we show you how to use them. Roleplays and dialogue exercises let you practise real-life situations like check-ins, special requests, complaint handling, or table service.

From room types and amenities to reservation changes and dietary needs, you’ll gain the vocabulary that helps guests feel understood and cared for — in the language they’re most comfortable with.

Hospitality is about more than words. We’ll guide you through common Chinese guest expectations, etiquette, and what to say (and what not to) during sensitive or high-stakes interactions. Because in hospitality, tone and culture matter as much as accuracy.

Our instructors aren’t just language teachers — they understand the demands of hospitality and train with your day-to-day work in mind. Lessons are practical, relevant, and tailored to Singapore’s multilingual service environment.

We know hospitality professionals work irregular hours. That’s why we offer flexible options — private 1:1 or small group sessions, online or in-person, on your schedule.

What You’ll Learn

What You’ll Learn

Hospitality & Hotel Vocabulary

Master essential Mandarin terms and phrases used in daily guest interactions, including:

  • 行政酒廊 (Executive Lounge)
  • 无障碍客房 (Accessible Room)
  • 预授权 (Pre-authorization)
  • 连通房 (Connecting Rooms)
  • 礼宾部 (Concierge Department)
  • 延迟退房 (Late Check-out)
  • 大堂经理 (Duty Manager)
  • 挂账 (Charge to the room)
  • 差价 (Price Difference)
  • 总统套房 (Presidential Suite)
  • 客房送餐服务 (Room Service)
  • 代客泊车 (Valet Parking)
  • 宾客服务经理 (Guest Services Manager)
  • 发票 (Official Invoice)
  • 加床 (Extra Bed)
  • 布草 (Linens)
  • 应急预案 (Emergency Plan)
  • 入住率 (Occupancy Rate)
  • 投诉 (Complaint)
  • 升级 (Upgrade)

Scenario-Based Role-Plays

Practice realistic service interactions:

  • Check-in/out: “Welcome, do you have a reservation?” 
  • Amenities & services: “Would you like a wake‑up call?” “Breakfast is from 7 am to 10 am.”
  • Problem-solving: “I’m sorry for the inconvenience, let me help you right away.”

Tourism & Experience Vocabulary

Perfect for tour guides or concierge staff:

  • 景点 (attraction), 导游 (guide), 旅游路线 (itinerary), 文化体验 (cultural experience), 购物 (shopping), 纪念品 (souvenirs).

Course Benefits

  • Enhanced guest experience: Provide warm, seamless service in Mandarin.
  • Competitive advantage: Stand out in Singapore’s multilingual hospitality market.
    Cultural competence: Cater to Chinese tourists’ preferences, boosting retention.
  • Operational excellence: Smooth, confident interactions improve guest satisfaction & brand impression.

Customer Service & Upsell Language

Learn phrases for recommending upgrades, promoting F&B outlets, and tactfully addressing guest concerns.

Cultural Etiquette & Guest Engagement

Grasp how 关系 (guanxi, relationships) and cultural nuances impact guest trust and loyalty—crucial for high-end hospitality.

Hospitality & Hotel Vocabulary

Master essential Mandarin terms and phrases used in daily guest interactions, including:

  • 行政酒廊 (Executive Lounge)
  • 无障碍客房 (Accessible Room)
  • 预授权 (Pre-authorization)
  • 连通房 (Connecting Rooms)
  • 礼宾部 (Concierge Department)
  • 延迟退房 (Late Check-out)
  • 大堂经理 (Duty Manager)
  • 挂账 (Charge to the room)
  • 差价 (Price Difference)
  • 总统套房 (Presidential Suite)
  • 客房送餐服务 (Room Service)
  • 代客泊车 (Valet Parking)
  • 宾客服务经理 (Guest Services Manager)
  • 发票 (Official Invoice)
  • 加床 (Extra Bed)
  • 布草 (Linens)
  • 应急预案 (Emergency Plan)
  • 入住率 (Occupancy Rate)
  • 投诉 (Complaint)
  • 升级 (Upgrade)

Scenario-Based Role-Plays

Practice realistic service interactions:

  • Check-in/out: “Welcome, do you have a reservation?” 
  • Amenities & services: “Would you like a wake‑up call?” “Breakfast is from 7 am to 10 am.”
  • Problem-solving: “I’m sorry for the inconvenience, let me help you right away.”

Tourism & Experience Vocabulary

Perfect for tour guides or concierge staff:

  • 景点 (attraction), 导游 (guide), 旅游路线 (itinerary), 文化体验 (cultural experience), 购物 (shopping), 纪念品 (souvenirs).

Course Benefits

  • Enhanced guest experience: Provide warm, seamless service in Mandarin.
  • Competitive advantage: Stand out in Singapore’s multilingual hospitality market.
    Cultural competence: Cater to Chinese tourists’ preferences, boosting retention.
  • Operational excellence: Smooth, confident interactions improve guest satisfaction & brand impression.

Customer Service & Upsell Language

Learn phrases for recommending upgrades, promoting F&B outlets, and tactfully addressing guest concerns.

Cultural Etiquette & Guest Engagement

Grasp how 关系 (guanxi, relationships) and cultural nuances impact guest trust and loyalty—crucial for high-end hospitality.

Why Choose Elite Linguistic Academy?

  • Best for busy adult learners: Leading Chinese language solution provider tailored for professionals with dynamic schedules.

  • Proven track record: Reputable school with 15 years of experience in delivering customized corporate language programs.

  • Official MAS Business Chinese provider: Trusted by the Monetary Authority of Singapore for over 7 years.

  • Industry-specific Mandarin training: Specialized programs for hospitality, real estate, legal, finance, and retail sectors.

  • Fully customized learning solutions: Programs designed to address clients’ specific pain points and learning objectives.

  • Expert native trainers: Certified, bilingual instructors with deep business and cross-cultural expertise, skilled in adult pedagogy.

  • Practical, results-driven curriculum: Focus on real-world applications through role-plays, scenario-based learning, and simulations.

  • Targeted real estate curriculum for professionals in Singapore’s property market

  • Expert instructors with deep knowledge in both language training and real estate

  • Hands-on methodology: Role-play, real-world scripts, and presentation guidance

  • Proven results: Our blend of language, culture, and technology equips you to secure more deals and build stronger client connections

How to Get Started

Ready to elevate your hospitality skills?

Start Your Journey Today

Business Chinese for Professionals Contact Form